All Collections
Troubleshooting
Why is the Woodpecker icon greyed out?
Why is the Woodpecker icon greyed out?

Woodpecker disabled

Eszter Takacs avatar
Written by Eszter Takacs
Updated over a week ago

Occasionally you may notice the the Woodpecker button icon is grayed out. 

This situation can happen due to one of two issues:

  1. The document you're opening is a ".doc" file instead of a ".docx" file.

  2. The document you're opening is in "read only" mode. 

The simplest solution to both of these scenarios is to make a copy of your document and make sure you save it as a ".docx" file instead of a ".doc" file. Open up the new document and the Woodpecker button should become active again.

Did this answer your question?