Troubleshooting

Common hurdles and how to overcome them.

11 articles in this collection
Written by Tom Young and Helen Coyne

I keep having to recover my Woodpecker templates, or my team keeps having to recover templates when they want to use them

Woodpecker templates need to constantly be recovered before use

Written by Helen Coyne
Updated over a week ago

"Sorry, Woodpecker Legal Document Automation requires a more recent version of Microsoft Office"

Office compatibility message

Written by Tom Young
Updated over a week ago

"We can't start this add-in because it isn't set up properly"

Trouble starting Woodpecker

Written by Tom Young
Updated over a week ago

Where is the Woodpecker button?

Woodpecker button disappeared

Written by Tom Young
Updated over a week ago

Handling older word documents

Troubleshooting document issues

Written by Tom Young
Updated over a week ago

What do I do if my document is in "read only" mode?

Document in "read only" mode

Written by Tom Young
Updated over a week ago

What do I do if my document is in "Compatibility Mode"?

Compatibility mode

Written by Tom Young
Updated over a week ago

Why is the Woodpecker icon greyed out?

Woodpecker disabled

Written by Tom Young
Updated over a week ago

Why can't Woodpecker automatically recreate my fields?

Why can't I automatically recreate fields?

Written by Tom Young
Updated over a week ago

Common Add-in errors

Common add-in errors and steps to fix them

Written by Tom Young
Updated over a week ago

I’m having an issue not listed here

My question is not answered

Written by Tom Young
Updated over a week ago