When opening Woodpecker, does it look like this?

Does Woodpecker show that it’s loading then switch to a solid blue screen?

Does the issue persist if you open an existing document or attempt to create a new one?

There are a few reasons this could be occurring. Follow these steps to resolve it:

1) Restarting your computer.

2) Ensuring Microsoft Word is up to date. More information on how to update Word can be found here (https://support.microsoft.com/en-us/office/install-office-updates-2ab296f3-7f03-43a2-8e50-46de917611c5)

  • This is important because there was a Word bug in a previous version that did not allow any add-ins to work if there was an apostrophe anywhere in the filepath of the document.

  • This prevented Woodpecker from loading however it was resolved in a more recent version.

3) Verify that JavaScript is enabled within Internet Explorer or Microsoft Edge settings (Windows Only - More information can be found here - https://support.microsoft.com/en-us/office/enable-javascript-7bb9ee74-6a9e-4dd1-babf-b0a1bb136361)

4) Removing the Woodpecker Add-In and then reinstalling it. Because it's web-based, there is no installation file to download.

From within Word:

Click on "Insert" > "Add-Ins" > "My Add-Ins" > Click on “….” to remove Woodpecker.

To reinstall Woodpecker, please note that you will need to log back in with your Woodpecker email & password.

To install Woodpecker from our Website: You can install by signing into your account via the dashboard on our site: https://www.woodpeckerweb.com/login and then choosing "Open in Word."

You can also install from inside Word: https://help.woodpeckerweb.com/en/articles/2761713-install-woodpecker-from-inside-word or from Microsoft AppSource: https://help.woodpeckerweb.com/en/articles/2761712-install-woodpecker-from-microsoft-appsource

Once installed, you'll be able to launch Woodpecker in Word from the Home tab in the Command ribbon:

5) Checking with your IT Help Desk (if applicable) to ensure there aren’t any security settings enabled that disable add-ins. This can be a common practice by IT Teams if your device is managed remotely.

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