When opening Woodpecker, does it look like this?
Does Woodpecker show that it’s loading then switch to a solid blue screen?
Does the issue persist if you open an existing document or attempt to create a new one?
There are a few reasons this could be occurring. Follow these steps to resolve it:
1) Restarting your computer.
2) Ensuring Microsoft Word is up to date. More information on how to update Word can be found here (https://support.microsoft.com/en-us/office/install-office-updates-2ab296f3-7f03-43a2-8e50-46de917611c5)
This is important because there was a Word bug in a previous version that did not allow any add-ins to work if there was an apostrophe anywhere in the filepath of the document.
This prevented Woodpecker from loading however it was resolved in a more recent version.
Note: if your system is using Internet Explorer as its native browser, please refer to this article.
4) Removing the Woodpecker Add-In and then reinstalling it. Because it's web-based, there is no installation file to download.
From within Word:
Click on "Insert" > "Add-Ins" > "My Add-Ins" > Click on “….” to remove Woodpecker.
To reinstall Woodpecker, please note that you will need to log back in with your Woodpecker email & password.
To install Woodpecker from our Website: You can install by signing into your account via the dashboard on our site: https://www.woodpeckerweb.com/login and then choosing "Open in Word."
You can also install from inside Word: https://help.woodpeckerweb.com/en/articles/2761713-install-woodpecker-from-inside-word or from Microsoft AppSource: https://help.woodpeckerweb.com/en/articles/2761712-install-woodpecker-from-microsoft-appsource
Once installed, you'll be able to launch Woodpecker in Word from the Home tab in the Command ribbon:
5) Checking with your IT Help Desk (if applicable) to ensure there aren’t any security settings enabled that disable add-ins. This can be a common practice by IT Teams if your device is managed remotely.